We are proud to offer a return policy on unopened hair extensions. We understand that there may be a case in which you need to return or exchange your order. We are more than happy to accommodate eligible* returns/exchanges within 30 days of receiving your order.
Why are Psykhe Hair Extensions not exchangeable/returnable if opened?
Human hair extensions are a hygienic product and cannot be returned or exchanged once they have been opened. We always take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety reasons. This is an industry standard, and other hair extensions suppliers do not allow returns of opened items for the same reasons. No exceptions will be made. If you are unsure about the integrity of your security seal, contact our customer service by phone or email at email@example.com.
• DO NOT OPEN, TAMPER WITH, OR REMOVE THE SECURITY SEAL.
• Extensions must be in all of its original packaging & not be removed from the from the packaging.
• Custom colors are final sale, and are not eligible for returns or exchanges.
• Promotional items must be included with your return for a refund. Any purchase using a promotional code for a Free Product must also include the free product to receive a refund. Full purchase price of free product will be deducted from your final refund if you decide to keep the item.
All Returns will be charged a 10% restocking fee. Restocking fee will be waived if customer chooses a store credit instead of a refund.
Store credit will be issued in the form of a coupon code for exchanges. You can repurchase the correct shade/length that you would like to exchange it for at your convenience once store credit has been issued. Store credit will not be issued until your exchange item is received. All exchanges must go through our exchange process which can take 2-3 days to process once we receive it. We do not process returns on weekends. Please plan ahead accordingly and call our customer service if you are in a hurry. Store credits will be issued as soon as we process your exchange.
We do not provide shipping labels for returns and exchanges. We strongly recommend you send your item back with a tracking number to avoid lost returns, and to view expected delivery.
Will I Be Refunded My Shipping Cost?
No. We have a minimal cost, standard shipping for all orders. Those, as well as any express shipping costs, will not be refunded. You are responsible for the cost to return or exchange items.
Can I return or exchange hair if it has been colored, cut or dyed?
No. We are not responsible and cannot accept any returns or exchanges on hair extensions that have been opened or treated with dye, toner, or color depositing shampoos/conditioners/products that went bad.
What if my order is defective?
If a product is defective please send a photo of the defect along with a description to customer service at firstname.lastname@example.org and we will gladly help you to resolve the issue.
What if my extensions break?
We do not provide an extra flexible band, but you may purchase extra flex band from any store and request from us instructions on how to replace the band as it wears out so you can get back to wearing your Psykhe Extensions in no time! If you do not want to replace yourself – contact your stylist – they can most likely help you get the perfect fit.
May I return/exchange Psykhe Hair Extensions without submitting a return request?
No. You need to first contact us for an RMA number for any return or exchange before shipping your item back to us. If you do not have an RMA # your item will be rejected and shipped back to you, or store credit may be issued. Our phone number is at the top and bottom of every page of our website.
How do I return my item?
All Psykhe Hair Extensions must be shipped back unopened in the original packaging. The packaging must not be opened, torn or defaced in any way or a return will not be issued. A copy of your invoice must accompany your return/exchange to facilitate tracking of your returned product and to expedite your refund. Please note that refunds/exchanges for merchandise returned without getting an RMA # for a return/exchange will be denied.
You must write the RMA # on the outside of the box/package to return, and also on the bottom of the invoice (in case the outside gets damaged). Send items back to the address on the invoice.
All items will be inspected upon receipt to see if you qualify for a return/exchange. Opened/tampered/worn merchandise will not be refunded or eligible for an exchange & will be returned to you in the condition they were received.
Your RMA # is good for 10 business days from being issued so don’t delay returning, on the 11th business day it is no longer valid and items will not be refunded if received after 10 business days of issuance.
How will I receive my refund?
A refund will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and taken out of the packaging which is protected by the security seal. Returns are subject to 10% restocking fee.
When will I receive my refund or store credit?
Returns will be refunded to the original form of payment within 1-3 business days after we receive your return. Please allow 2-3 business days after your return is received at our Returns Center for processing. Note: It may take a up to 10 days until your bank posts the refund to your account.
When will I receive my exchanged items?
Please allow 2-3 business days after your return arrives at our Returns Center for processing. Once we have received, inspected and approved that the hair extensions are unopened, the security seal is intact, you will be issued a store credit discount code to repurchase your desired shade for exchange.
What if I was shipped the wrong product?
If you receive the wrong product, we apologize and we will do our best to quickly fix our mistake. Please contact us asap at email@example.com or call us with your order number, and detailed information and we will be happy to make it right. Our phone number is at the top and bottom of our website.
Order Cancellation Policy:
To cancel an order you have placed with psykhehairextensions.com, you must contact customer support by email firstname.lastname@example.org or by phone before it has been SHIPPED. Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund.
Delivery Refusal & Failure To Retrieve:
When a customer places an order online and then subsequently refuses to accept delivery of the order, and for any other reasons that are attributable to customer error, the customer can be assessed a 10% restocking fee and full shipping charges.
How may I contact you?
Call us during business hours or email us anytime at email@example.com and we will reply to you within 24 hours. Our phone number is at the top and bottom of every page on our site.
If you have questions about our return policy, email or call us before placing your order.